503B FDA-Registered Facility Manufacturing Veterinary Medications

Staff Burnout: Improving Veterinary Practice Retention and Productivity with Empathy

Like & Share
Tweet
Share

National Veterinary Technician Appreciation Week is October 13-19. We know vet techs are highly susceptible to burnout and mental health challenges. Recognizing and celebrating these hardworking team members can have a significant impact on your employee retention and morale. Take time to honor them this month. Keep reading for more tips on alleviating staff burnout.

Veterinary demand remains at an all-time high, and practice owners and managers are struggling to keep pace and maintain growth. 2022 has proved challenging, with high turnover (25% in vet tech positions, the highest in health care) and high levels of staff burnout.

Epicur is committed to supporting the health of your practice and your patients. We covered the topic of staff burnout in this comprehensive article, but mental health is not a simple one-and-done challenge to address.

Turnover and burnout have not dropped to pre-pandemic levels because neither have the demands on your practice and staff.

Fast pace, limited pay, high student debt, surging patient needs, and work that demands empathy and difficult decisions—from veterinarians to technicians and staff, is a recipe for burnout. Adding to this, 2022 has brought:

  • High turnover, requiring others to pick up the overflow workload
  • Additional weight of hiring, training, and onboarding new staff
  • Overflowing animal shelters with returns from the pandemic adoption surge
  • Margin pressures and pharmacy shortages
  • Changing ownership structures, new processes, and procedures that add to change fatigue 


That’s a lot of stress on your staff. As veterinarians and practice managers, you set the tone, so please, take care of yourself first. Take a break, and cut yourself a little slack, before taking steps to address veterinary staff burnout. Ensuring you’re in a healthy place allows you to better care for your veterinary technicians, inventory managers, and other staff.

Need support? Many veterinary professionals are in crisis. Not One More Vet (NOMV) provides the necessary support to all members of veterinary teams and students who are struggling. Because you are good enough, and you are never alone.

Our previous post on veterinary staff burnout offered some concrete ways to support your staff. Here are eight more ways to help to boost morale and create growth and change while recognizing and respecting the current workload and challenges. 

8 Tips to Improve Veterinary Staff Mental Health & Retention

  1. Peer support: Don’t underestimate the power of the buddy system. A peer, accountability partner, or assigned mentor in a similar position can offer a lot of support without putting more on you. It also can strengthen friendships—one of the top reasons employees stay with a practice.
  2. Know your limits: Don’t mistake stress for a more serious or systemic mental health concern. There is a limit to what you can do—make EAP and mental health resources visible, easy, and normalized. Not One More Vet is an amazing resource for veterinary professionals.
  3. Ask the question: From a snappy client to emotional euthanasias, your staff’s day can be overwhelming in a number of ways. Taking a moment to ask “How are you?” or “Is everything okay?” creates a safe space for them to ask for help.
  4. Offer a sense of control: Whether it’s creating an achievable and measurable goal or providing clarity of roles and responsibilities, remember that clear is kind.
  5. Address it together: Work through exercises such as:
    • Like/loath: understand what each person’s least favorite activities are, reassign, outsource, or automate where you can. One person’s like is another person’s loath—the answers may surprise you!
    • Start/Stop: remove a couple of things that will offer your staff some relief. Consider accepting no new patients for a month, saying no to a type of service, etc. The loss of short-term revenue may be far outweighed by the gains in retention and morale.
  6. Create a small contest: Add a sense of play through gamification. Something as simple as a sticker chart and small prizes can help staff band together to achieve a goal.
  7. Share your “why’s”: Ask staff to share why they chose this field, their favorite pet, or the case they felt was a win. Understanding their motivations can help you to support them in their work.
  8. Take a break together: Be careful not to plan too much on top of regular hours, but an early closing and offsite social can reignite positive energy.

As we approach the end of the year and begin planning for next year’s growth and change, these practical tips can help you to retain staff and improve productivity with empathy and compassion.

There are a number of organizations dedicated to helping veterinarians, their practices, and their staff thrive in a changing and stressful industry. NOMV is one of those special organizations. Epicur is proud to be a silver sponsor of the organization and support its crucial work.
Connect with NOMV for great resources and check out all of our industry partners who are making a difference to advance the veterinary profession.

More to Read

Beyond the Ulcer: Understanding Equine Gastric Disease with Camilla Jamieson

Expert Veterinary Insights on ESGD, EGGD, and Modern Treatment Approaches Dr. Camilla Jamieson always knew she wanted to be a horse vet. Growing up around horses, she started learning about equine medicine as a kid and her passion for a career in the field was reinforced when a few equine veterinarians took her under their wing. Today, she is an internationally trained equine internal medicine specialist and trusted leader in the field, gaining expertise from her work in demanding equine medical environments all across the globe. We’ve been lucky enough to partner with her for several educational webinars, and now we’ve sat down with her to talk one-on-one about the intricacies of Equine Gastric Ulcer Syndrome (EGUS) and why effective diagnosis and management require more than a one-size-fits-all approach. Watch her September webinar! What are some of the biggest misconceptions about Equine Gastric Ulcer Syndrome you see among horse owners and veterinary professionals? One of the biggest misconceptions is that we can diagnose and treat equine gastric ulcers based on clinical signs alone. Many horses are treated for ulcers because of behavioral changes or performance issues, but those signs can be caused by a wide range of conditions. Without a gastroscopic examination, it can be difficult to determine whether ulcers are truly the underlying problem. Another challenge is that all gastric ulcers are often treated as though they’re the same disease. They’re not. The stomach has two distinct regions, and ulcers in those areas can behave very differently. The glandular and squamous portions of the stomach often require different treatment protocols, treatment durations, and management strategies. When treatment is selected without identifying the type and location of the ulcer, there’s a risk of using the wrong therapy or not treating long enough to achieve meaningful healing.  I also encourage veterinarians and owners to think about equine gastric disease as a long-term management condition. In many horses, especially performance horses, it’s not a matter of treating once and never dealing with it again. Managing the underlying risk factors is often just as important as treating the active disease. How has vets’ understanding of EGUS changed since you started in the field, and how has that impacted diagnosis and treatment? Fifteen years ago, most discussions around EGUS centered on acid suppression and oral omeprazole therapy. Today, our understanding is much broader. We know much more about how stress affects gastric health, how feeding practices influence acid production, and how horses’ natural grazing behavior impacts the stomach environment.  That expanded understanding has changed how we approach equine gastric disease management. We now recognize that diet, forage availability, stress reduction, turnout, and overall management are critical components of successful long-term care. At the same time, veterinarians have more therapeutic options available, including different proton pump inhibitors and treatment approaches tailored to individual cases.  While the fundamentals of diagnosis remain the same, access to gastroscopy has improved significantly. More practitioners have access to endoscopy equipment, making definitive diagnosis of Equine Gastric Ulcer Syndrome more accessible than ever before.  How do treatment approaches differ between Equine Squamous Gastric Disease (ESGD) and Equine Glandular Gastric Disease (EGGD)? Understanding the difference between ESGD and EGGD directly impacts treatment selection, expected healing time, client communication, and long-term management.  For example, many squamous ulcers respond well to omeprazole and may improve within a few weeks. More severe glandular or pyloric lesions often require much longer treatment periods and significantly different expectations. In those cases, I prepare owners for the possibility of months of therapy rather than weeks.  A definitive diagnosis also helps build client confidence and compliance. When owners can see endoscopic images and understand exactly what is being treated, it becomes much easier to explain why a particular treatment plan is necessary, why healing takes time, and why follow-up evaluations may be required. You’ve had experience working with extended-release injectable omeprazole before its introduction in the United States. What first drew your attention to this treatment approach? I went to vet school in England, and the Bova product was already on the market then, so I was aware that it was available. I got hands-on experience with the injectable omeprazole and used it a lot when I worked in the Middle East for four years after my residency. Our medication supply was all Australian products, so we had the Bova products through our Australian supplier. I worked with large stud farms that managed large horse herds, and daily oral medication administration wasn’t always practical. Injectable therapy offered a convenient alternative because multiple horses could be treated on a weekly schedule rather than requiring daily dosing. That convenience factor stood out immediately. Instead of coordinating daily administration, treatments could often be incorporated into routine veterinary visits. While management practices and owner preferences vary considerably from one region to another, injectable therapy provided a valuable option in situations where consistent oral administration was challenging.  Based on the research and clinical cases you’ve seen, what types of horses seem to benefit most from injectable omeprazole therapy? I don’t think benefit is necessarily tied to breed or discipline. Instead, it’s often related to management and practicality. Some horses simply aren’t ideal candidates for daily oral medication because of feeding schedules, travel demands, owner availability, or difficulty maintaining fasting protocols.  Every case is different. Treatment decisions should be individualized based on the horse, the owner, and the management environment. One of the advantages veterinarians have today is a growing range of therapeutic options that can be matched to the specific needs of each patient. Injectable Omeprazole for Horses See all the benefits of our omeprazole and discover why over 200,000 doses have sold globally! Product Benefits & Advantages What does current research suggest about the role of injectable omeprazole in managing equine glandular gastric disease? One area that continues to generate interest is how different formulations can help address some of the challenges associated with oral therapy. For example, one of the limitations of traditional oral omeprazole is that efficacy can be influenced

Read More »

Controlled Substances 101: How & Why You Must Comply! Parts 1 and 2

December 8 | 7 p.m. ET RACE-Approved CE Credit Hours: 2Free to attend Attendees will learn how to improve security, prevent theft per DEA regulations and proactively prepare for a DEA audit and best practice time saving suggestions from a previous veterinary practice owner, consultant & public speaker/educator, who has worked with Veterinarians cited by the DEA. Save My Seat

Read More »

Smooth Delivery: A Novel Extended-Release Buprenorphine for Use in Laboratory Rodents

November 19 | 8 p.m. ET RACE-Approved CE Credit Hours: 1Free to attend Attendees will gain practical insight into how improved flow characteristics enhance both the ease of administration and animal well-being, while ensuring compliance with regulatory and quality standards. In addition, attendees will learn optimal administration techniques and best practices for post-administration monitoring. Save My Seat

Read More »

Sign up for updates.

Get the latest posts and Epicur updates direct to your inbox.

Featured Posts: