503B FDA-Registered Facility Manufacturing Veterinary Medications

Veterinary Telehealth: Optimizing Your Practice for Patient Care

Like & Share
Tweet
Share

When the pandemic hit in 2020, veterinary professionals, like so many others, had to quickly shift to alternate patient care models. Curbside visits and telemedicine became the norm. While the move toward digitization had long been underway in veterinary health, COVID-19 forced the timeline for many practices.

Shifting to veterinary telehealth is not without its challenges – such as the patients not being able to speak – but embracing digital veterinary services alongside traditional practice models holds great potential for practice growth, collaborative care, and improved patient outcomes.

Even though traditional veterinary care models are still the norm and have bounced back post-pandemic, we’re exploring four telehealth changes we’re excited to see stay and the advantages they bring to veterinary medicine.

4 Advantages of Telehealth in Veterinary Care & Veterinary Practices

1. More Efficient and Effective Care

For an industry that is overwhelmed and short-staffed, finding efficiencies is a top priority. By leveraging telemedicine services, veterinary practices can manage mild and non-urgent patient cases virtually. This reduces crowded waiting room scenarios and overfilled appointment schedules due to visits that could have been consults.

The advantages of virtual appointments are important to consider from a patient perspective as well. Many animals experience anxiety or have adverse reactions when taken to a clinic. This makes an in-office exam challenging for the patient, the pet owner, and the veterinarian.

Telemedicine allows the animal to remain in its own environment, creating a more comfortable situation for both it and the owner. Plus, the vet isn’t forced to question if an animal is acting in a certain way due to medical reasons or because of induced stress.

Telehealth Terms to Know

  • Telemedicine: A diagnosis, prognosis, and drug prescribing provided after a veterinarian-client-patient relationship (VCPR) has been established.
  • Teleconsulting: The exchange between a veterinary medicine specialist and a general practitioner concerning a specific patient or disease process.
  • Teletriage: Determining whether an animal needs immediate medical help.
  • Teleadvice: General information given to a pet owner on topics unrelated to a medical issue, such as nutrition or training.

2. Collaborative Care with Veterinary Specialists

The expectation of on-demand everything from consumers has also created opportunities for collaborative care to grow in veterinary medicine. Knowledge-sharing between providers closes the gap between general practitioners and vet specialists, while also allowing for better patient outcomes.

One of the biggest advantages to collaborative care is faster, easier access to veterinary specialists. This not only aligns with pet owners’ growing desire for immediate delivery of veterinary care, but it also improves patient care instantly. Whether it’s advice, diagnosis, or treatment planning, streamlined access to a vet specialist eases geographic, financial, and scheduling limitations.

Vet Specialists On Demand (VSOD) is an example of one platform helping vets take full advantage of collaborative care. The telemedicine platform is specialist consulting in real-time. If a general practitioner has a challenging case, they can log on to the app and get instant advice or guidance from a veterinary specialist. VSOD removes the delay of patient care and offers vets, patients, and clients a better experience:

Learn more about VSOD and their telemedicine platform. Watch our on-demand webinar with VSOD to hear how collaborative care can improve your practice.

3. Improved Vet-Client Relations

Because telehealth has long been available in human medicine, there’s an expectation from pet owners that the same options will be provided for their animals. There’s also increased demand for telehealth in veterinary care due to the growing number of younger pet owners – 60% of U.S. pet owners are millennials, Gen Xers, and Gen Zers.

Aligning with the desire for on-demand pet wellness creates flexibility for the client (and your practice!) and can reduce the number of unnecessary clinic visits. Streamlined access to professional care also increases owner compliance in treatment plans and preventative care. This type of optimized care through telehealth services has shown increased client retention.

High-level care provided digitally can also improve client loyalty and trust. Just as online shopping and technology have changed other consumer behaviors, they’ve done the same to pet medicine sales – more than 40% of pet medications are purchased online. The quality of these medications and the advice provided with them are often questionable and not specific to the patient. By implementing telemedicine tools in your practice, you can continue providing a high standard of care that clients can trust.

Take advantage of ordering with Epicur. All drugs are ready to ship same day with 1-2 days in transit.

4. More Revenue, Less Burnout

Telehealth models may seem overwhelming to implement at first, but ultimately they can turn into an additional revenue stream for your practice and help reduce the workload for your staff. From virtual wellness packages to charging for telemedicine appointments and after-hours calls like you would for office visits, embracing telehealth can be an opportunity to monetize new service models that your clients actually prefer.

Additionally, those reduced unnecessary clinic visits that help retain clients can also optimize your team’s time and better allow them to prioritize care for in-clinic patients. Alleviating the stressful workload in an industry experiencing staff shortages and severe burnout can significantly help veterinary professionals regain the work-life balance so many of them are looking for.

The advantages of telehealth in veterinary medicine for physicians, patients, and clients go far beyond the four we’ve highlighted. We’re excited to watch how the industry evolves and stay committed to helping you provide the highest level of patient care possible!

References:

  • https://www.veterinarypracticenews.com/making-the-most-of-2023-trends/
  • https://www.avma.org/resources-tools/animal-health-and-welfare/telehealth-telemedicine-veterinary-practice
  • https://todaysveterinarybusiness.com/6-reasons-to-embrace-telehealth/
  • https://www.veterinarypracticenews.com/telemedicine-key-to-advancing-care/
  • https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8591578/

More Insights and Veterinary Trends

Beyond the Ulcer: Understanding Equine Gastric Disease with Camilla Jamieson

Expert Veterinary Insights on ESGD, EGGD, and Modern Treatment Approaches Dr. Camilla Jamieson always knew she wanted to be a horse vet. Growing up around horses, she started learning about equine medicine as a kid and her passion for a career in the field was reinforced when a few equine veterinarians took her under their wing. Today, she is an internationally trained equine internal medicine specialist and trusted leader in the field, gaining expertise from her work in demanding equine medical environments all across the globe. We’ve been lucky enough to partner with her for several educational webinars, and now we’ve sat down with her to talk one-on-one about the intricacies of Equine Gastric Ulcer Syndrome (EGUS) and why effective diagnosis and management require more than a one-size-fits-all approach. Watch her September webinar! What are some of the biggest misconceptions about Equine Gastric Ulcer Syndrome you see among horse owners and veterinary professionals? One of the biggest misconceptions is that we can diagnose and treat equine gastric ulcers based on clinical signs alone. Many horses are treated for ulcers because of behavioral changes or performance issues, but those signs can be caused by a wide range of conditions. Without a gastroscopic examination, it can be difficult to determine whether ulcers are truly the underlying problem. Another challenge is that all gastric ulcers are often treated as though they’re the same disease. They’re not. The stomach has two distinct regions, and ulcers in those areas can behave very differently. The glandular and squamous portions of the stomach often require different treatment protocols, treatment durations, and management strategies. When treatment is selected without identifying the type and location of the ulcer, there’s a risk of using the wrong therapy or not treating long enough to achieve meaningful healing.  I also encourage veterinarians and owners to think about equine gastric disease as a long-term management condition. In many horses, especially performance horses, it’s not a matter of treating once and never dealing with it again. Managing the underlying risk factors is often just as important as treating the active disease. How has vets’ understanding of EGUS changed since you started in the field, and how has that impacted diagnosis and treatment? Fifteen years ago, most discussions around EGUS centered on acid suppression and oral omeprazole therapy. Today, our understanding is much broader. We know much more about how stress affects gastric health, how feeding practices influence acid production, and how horses’ natural grazing behavior impacts the stomach environment.  That expanded understanding has changed how we approach equine gastric disease management. We now recognize that diet, forage availability, stress reduction, turnout, and overall management are critical components of successful long-term care. At the same time, veterinarians have more therapeutic options available, including different proton pump inhibitors and treatment approaches tailored to individual cases.  While the fundamentals of diagnosis remain the same, access to gastroscopy has improved significantly. More practitioners have access to endoscopy equipment, making definitive diagnosis of Equine Gastric Ulcer Syndrome more accessible than ever before.  How do treatment approaches differ between Equine Squamous Gastric Disease (ESGD) and Equine Glandular Gastric Disease (EGGD)? Understanding the difference between ESGD and EGGD directly impacts treatment selection, expected healing time, client communication, and long-term management.  For example, many squamous ulcers respond well to omeprazole and may improve within a few weeks. More severe glandular or pyloric lesions often require much longer treatment periods and significantly different expectations. In those cases, I prepare owners for the possibility of months of therapy rather than weeks.  A definitive diagnosis also helps build client confidence and compliance. When owners can see endoscopic images and understand exactly what is being treated, it becomes much easier to explain why a particular treatment plan is necessary, why healing takes time, and why follow-up evaluations may be required. You’ve had experience working with extended-release injectable omeprazole before its introduction in the United States. What first drew your attention to this treatment approach? I went to vet school in England, and the Bova product was already on the market then, so I was aware that it was available. I got hands-on experience with the injectable omeprazole and used it a lot when I worked in the Middle East for four years after my residency. Our medication supply was all Australian products, so we had the Bova products through our Australian supplier. I worked with large stud farms that managed large horse herds, and daily oral medication administration wasn’t always practical. Injectable therapy offered a convenient alternative because multiple horses could be treated on a weekly schedule rather than requiring daily dosing. That convenience factor stood out immediately. Instead of coordinating daily administration, treatments could often be incorporated into routine veterinary visits. While management practices and owner preferences vary considerably from one region to another, injectable therapy provided a valuable option in situations where consistent oral administration was challenging.  Based on the research and clinical cases you’ve seen, what types of horses seem to benefit most from injectable omeprazole therapy? I don’t think benefit is necessarily tied to breed or discipline. Instead, it’s often related to management and practicality. Some horses simply aren’t ideal candidates for daily oral medication because of feeding schedules, travel demands, owner availability, or difficulty maintaining fasting protocols.  Every case is different. Treatment decisions should be individualized based on the horse, the owner, and the management environment. One of the advantages veterinarians have today is a growing range of therapeutic options that can be matched to the specific needs of each patient. Injectable Omeprazole for Horses See all the benefits of our omeprazole and discover why over 200,000 doses have sold globally! Product Benefits & Advantages What does current research suggest about the role of injectable omeprazole in managing equine glandular gastric disease? One area that continues to generate interest is how different formulations can help address some of the challenges associated with oral therapy. For example, one of the limitations of traditional oral omeprazole is that efficacy can be influenced

Read More »

Controlled Substances 101: How & Why You Must Comply! Parts 1 and 2

December 8 | 7 p.m. ET RACE-Approved CE Credit Hours: 2Free to attend Attendees will learn how to improve security, prevent theft per DEA regulations and proactively prepare for a DEA audit and best practice time saving suggestions from a previous veterinary practice owner, consultant & public speaker/educator, who has worked with Veterinarians cited by the DEA. Save My Seat

Read More »

Smooth Delivery: A Novel Extended-Release Buprenorphine for Use in Laboratory Rodents

November 19 | 8 p.m. ET RACE-Approved CE Credit Hours: 1Free to attend Attendees will gain practical insight into how improved flow characteristics enhance both the ease of administration and animal well-being, while ensuring compliance with regulatory and quality standards. In addition, attendees will learn optimal administration techniques and best practices for post-administration monitoring. Save My Seat

Read More »

Sign up for updates.

Get the latest posts and Epicur updates direct to your inbox.

Featured Posts: